If your company is a small and medium enterprise (SME), you will definitely need an experienced IT team to keep your SAP system running smoothly after implementation. If your company is a large enterprise, you may need external SAP technical experts and functional experts to support your internal IT team.
Bravura offers a SAP Operational Support and Maintenance (OSM) programmer that makes it easy to manage complex IT landscapes and across different SAP solutions. Whether your software is deployed, on-premise, in the cloud or in a hybrid landscape, you can expect nothing less than superior support from our team.
CHOOSE THE SUPPORT AND MAINTENANCE THAT YOUR BUSINESS NEEDS
We help you create a competitive advantage by delivering market-leading SAP solutions and the best businesses-focused support. To keep your company’s SAP system in good shape and updated with new releases, Bravura offers two levels of operational support and maintenance (OSM) – Annual Technical Support and Application Management Support.
ANNUAL TECHNICAL SUPPORT (ATS)
The OSM-ATS programmer is a SAP Enterprise Support package that can be purchased with the SAP license (renewable yearly). This basic technical support package includes:
- Provide a prompt and reliable response to technical disruptions Get round-the-clock support for mission-critical business processes and access to SAP Service Marketplace and SAP Notes – both online support portals for SAP end-users.
- Keep SAP systems up and running with regular systems health checks and maintenance.
- Check your SAP system for any systems integrity issues Verify with these diagnostic tools – SAP Early Watch Check, Total Quality Check for Implementation, SAP Going-Live Check services, SAP OS/DB Migration Check and Total Quality Check for business processes performance optimization.
- Complimentary 24/7 online access to SAP Enterprise Support Portal This means getting the latest software updates as well as expert support from the SAP support advisory center, and access to SAP Solution Manager and SAP Enterprise Support Academy – an online learning platform.
APPLICATION MAINTENANCE SUPPORT (AMS)
Outsource all or part of your support and maintenance needs to a highly skilled SAP consultant support team from Bravura. The OSM-AMS programmer offers SMEs and big enterprises extended maintenance and support services to manage maintenance, enhancements, release management and application updates. Every AMS programmer will be customized according to your maintenance requirements so you only pay for what you need. The OSM-AMS is available as an add-on service and can be purchased separately.
